Going Digital: A Comprehensive Guide to Game-Changing Solutions

There’s a dizzying amount of restaurant technology available today, each with its own set of features, benefits and requirements. It makes it tough to decide which one’s the best fit for your unique challenges and tech stack. 

As one of the leaders in the restaurant technology game, we’re experts in digital hospitality and can help guide you to the right solutions for your needs. Today, we offer three cutting-edge solutions that can transform both your guest experience and your restaurant’s operations without changing your POS. 

So let’s dive into our experience-enhancing digital products and see which one best fits your needs! 

MINI TABLET. MIGHTY RESULTS.

When guests visit your restaurant, they want their experience to match and even exceed their expectations. They want to feel seen and be served – having their needs met in a timely manner. With our Ziosk Mini, it’s like having a server right at their table throughout their entire visit. This sleek device is simple to use, completely decked out in your branding and has a big impact on providing a great guest experience.

Take waiting, for example. It’s the #1 guest complaint. But with the Ziosk Mini, guests can pay-at-the-table, letting them checkout whenever they’re ready. This eliminates much of the waiting and hassle of the traditional payment process – saving time, steps back and forth to the POS and sanity. 

But having a tablet on the table opens up a whole other world of possibilities. Guests can browse the menu on the Mini, complete with branding and drool-worthy photography. It also puts a spotlight on limited time offers, specials and other featured items from the menu, leading to more upsells and add-ons. 

With the push of a button, guests can order apps and reorder drinks – eliminating waiting for a server to stop by and take the order. Plus, it creates a new revenue stream – games! Once they purchase a games pass, guests are free to play as much as they want throughout their visit – creating endlessly fun moments around the table. 

The Ziosk Mini is the only portrait-mode tabletop tablet on the market. Its small, unobtrusive footprint make it perfect for two-tops, bar areas, polished casual and more, and its 20+ hours of battery life last through multiple shifts. 

SERVE LIKE A PRO

Being a server is a tough job. They’re part salesperson, part entertainer, part customer service specialist and more, all while having their memory tested at every table. They’ve got a lot on their plates – that’s why we created our server tablet to be their simplifying sidekick. 

The Ziosk Pro Server Tablet takes the tablet off the table and puts it in servers’ hands. The latest evolution in restaurant tablet ordering, it uses features and functionality that are easy to use and help get the most out of teams. In fact, its intuitive User Experience can be learned in only 1-2 shifts. 

It offers several options to manage tables based on server preference: list view, map view or “my tables” view. Servers can order by seat number, drag and drop items within a check and see carts at-a-glance. It also shows different modes depending on where it’s being used in the restaurant: table service, pick-up, to-go and line busting.

Ordering is instant, accurate and efficient. Integrated with the leading POS systems, orders are sent directly to the kitchen or bar, saving teams trips to the terminal and costly errors. Servers can even get real-time notifications about upsells and limited time offers while taking orders. 

Payment is taken tableside without the guests’ card ever leaving the table – the server simply gives the tablet to the guests to pay when they’re ready. They’re prompted with easy ways to tip, split the check then take a survey or join your loyalty program once they’re done. 

The Ziosk Pro Server tablet is designed for casual dining, fast casual, quick service, outdoor dining and more. It’s the smallest, lightest and most versatile tablet on the market today.

DROP THE HASSLE WITH DROP & PAY

One overlooked touchpoint of the guest experience is the traditional checkout process. Slow, dated and cumbersome, flagging down servers and signing receipts can detract from an otherwise great night out. For those restaurants that care about elevating every aspect of their experience, Drop & Pay is a great feature that eliminates a lot of the hassle and hovering.

Drop & Pay, when paired with DigiSite, works like this: servers simply place the digital check presenter on the table at checkout. That’s it! The tablet automatically pulls up the correct check number for the seat, and guests are free to pay when they’re ready – no waiting, no hassle and no manual input from servers. They can service other tables instead of standing over guests waiting for the tablet.

Sleek and simple, it’s perfect for a restaurant looking to match their elevated atmosphere to a sophisticated checkout experience by removing the messiness and sluggishness of paper checkouts. It also offers all the payment benefits that Ziosk products offer. Speaking off those…

BENEFITS AVAILABLE ON EVERY PRODUCT

While designed for different functions, Ziosk Mini, Pro Server tablet and the Drop & Pay product offer the benefits Ziosk is known for. 

Servers can turn tables faster and cover more tables at once since Ziosk payments eliminate a lot of the waiting and running around that happens during traditional checkouts. More tables and faster turns mean more tips as well – teams using Ziosk see a 20% increase in tips. They also both reduce processing fees for credit card payments over card-not-present rates. 

Loyalty is a part of the checkout process on every product. Both Paytronix and Punchh along with many other programs are integrated into the payment process. This effortlessly increases signups, capture, activation and retention – helping get more out of program. 

Guest feedback is captured during payment as well, with surveys seamlessly integrated into the process. One in three guests opt to take part, providing responses on how their visit was in real-time. This information is invaluable and can be used to provide more value, optimize your menu, train staff and so much more. 

All payments on Ziosk tablets are secure, and contactless payments are supported via EMV, NFC & has P2PE and bar code support. Every Ziosk tablet also supports all mobile wallets: Apple Pay, Google Pay and Samsung Pay. Receipts can be delivered by email, SMS or remote printer. 

Both devices are also built for the restaurant environment. They’re as rugged as they come, with a multitouch Gorilla Glass display that stands up to use shift after shift. 

SEAMLESS INTEGRATION

One key area where Ziosk products stand apart is POS integration. Ziosk easily incorporates into all the leading restaurant POS systems, including Aloha, Micros, Positouch and Rezku and more. 

This means a POS overhaul isn’t needed to utilize Ziosk solutions. We fit right into whatever system a restaurant is using – taking the operation to the next level without having to change over an entire set of processes. 

Whether it’s an always-on pay-at-the-table solution that does so much more, a handheld tablet that creates operational efficiency for servers or an effortlessly simple and elevated checkout solution, Ziosk has the restaurant technology products that can change the game for your restaurant business.